Returns & Exchanges
At pernoire, we strive for your complete satisfaction with our luxury beauty products; if your purchase does not meet your expectations, you may return unopened items within 30 days of delivery.
Initiate Your Request
Contact our concierge team via the support portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the unused items in their original packaging, ensuring all protective seals remain intact to qualify for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing